23
Oct
Customer support is no longer just about long telephone calls with unhappy customers. Time and technology have revolutionized how brands stay connected and serve their customers. High-quality customer support directly translates to high customer satisfaction rates, increased retention, and revenue. Recent research shows that customer-centric companies are 60% more profitable than companies that don’t focus on their customers. SaaS-based customer relationship management (CRM) solutions have been game-changers in the customer support sector. Businesses around the world are increasingly using CRM helpdesks to manage their sales and support processes remotely amid the ongoing widespread pandemic. A customer support automation platform can streamline and…