New Delhi: – Manipal Hospitals, has announced a strategic partnership with Google Cloud to integrate cutting-edge artificial intelligence (AI) and cloud technologies into its operations. The collaboration, revealed at Google Cloud Next ’25 in Las Vegas, aims to enhance efficiency across the patient care journey, significantly reducing key operational times.
With the support of Deloitte, Manipal Hospitals is leveraging Google Cloud’s advanced AI, data analytics, and secure infrastructure to power its ePharmacy platform and an AI-driven nurse handoff solution. Early results indicate a dramatic improvement in efficiency, with ePharmacy order processing time slashed from 15 minutes to under five minutes. Furthermore, the AI-powered nurse handoff solution has reduced handover durations from a lengthy 90 minutes to just around 20 minutes – a remarkable 78% reduction, potentially saving millions of caregiver minutes monthly.
Karthik Rajagopal, Group Chief Operating Officer at Manipal Hospitals, emphasized the crucial role of Google Cloud’s technology, stating, “Google Cloud has been instrumental in helping us unlock high levels of scalability, performance, and security that are crucial for our operations. Without the burden of infrastructure management, our teams have been able to dedicate their time and expertise to solving critical business problems.”
Bikram Singh Bedi, Vice President and Country MD, Google Cloud India, highlighted the partnership’s broader impact: “At Google Cloud, we’re deeply committed to empowering healthcare providers with secure and scalable AI-powered solutions to support digital healthcare transformation. Our partnership with Manipal Hospitals aims to improve systemic inefficiencies, elevate patient experiences, and enhance healthcare accessibility—ultimately benefiting healthcare practitioners and patients across India.”
AI Streamlines Medication Access with ePharmacy Platform
Manipal Hospitals’ newly enhanced ePharmacy platform, built entirely on Google Cloud, is setting a new benchmark for medication management and delivery. By integrating AI-driven automation, the platform ensures faster and more efficient prescription fulfillment. Key features include:
- AI-powered automation: Utilizing Gemini on Vertex AI, the platform assists in the precise transfer of drug information and streamlines prescription processing, minimizing manual errors in data transfer between pharmacy and diagnostic departments.
- Real-time data flow: Google Cloud’s Cloud Healthcare API and Apigee API Management facilitate seamless connectivity between disparate systems, ensuring accurate and immediate data flow of ePharmacy transactions to patients post-consultation.
- Enhanced user experience: Advanced visual analytics in Looker are employed to monitor user behavior and optimize various aspects of the platform, including cart management, delivery tracking, and ordering workflows.
- Scalability: Google Kubernetes Engine (GKE) ensures the platform’s uninterrupted operation during peak demand periods, allowing Manipal Hospitals to handle prescription volume surges with high accuracy.
Currently, over 100,000 patients rely on the ePharmacy platform for both short-term and long-term medication needs. Processing more than 60,000 data entries daily, the platform also provides doctors with valuable insights into patient trends, fostering better collaboration with pharmacists.
AI-Powered Nurse Handoff Improves Communication and Patient Care
The AI-powered nurse handoff solution, leveraging Google Cloud’s generative AI capabilities, is significantly improving communication, reducing errors, and ensuring continuity of patient care. Key benefits include:
- Real-time data sharing: The unified data cloud underpinning the solution provides nurses with instant access to crucial patient information, leading to smoother transitions and minimized disruptions during shift changes.
- Intelligent workflow automation: Streamlined processes, enabled by generative AI, help reduce human error and contribute to improved clinical outcomes.
- Enhanced patient experience: The increased efficiencies resulting from the nurse handoff solution translate to better care delivery and higher patient satisfaction rates.
This partnership between Manipal Hospitals and Google Cloud marks a significant step towards a more efficient, accurate, and patient-centric healthcare system in India, driven by the power of artificial intelligence.
