New Delhi: LiaPlus AI, a provider of AI-powered customer support solutions, has successfully raised INR 2 Crore in a Seed Round led by Inflection Point Ventures. Chandigarh Angel Network (CAN) and Growth91 also participated in the round.
The fresh capital infusion will be channeled towards accelerating product and technology development, expanding the team, and bolstering sales and marketing efforts.
Lia, the company’s flagship AI Call Assistant, is designed to streamline sales and customer support operations by executing tasks akin to human agents. The AI Employees platform supports 18 languages, can handle millions of calls per hour, operates 24/7, and even boasts emotional understanding capabilities.
LiaPlus AI operates on a global scale, offering a marketplace where businesses can effortlessly “hire” AI-driven sales and customer support employees with just three clicks. The company envisions a future where businesses can seamlessly delegate both short-term and long-term tasks to AI employees (robots). Lia is merely one of the 100 AI Employees that LiaPlus AI is developing to transform the global workforce through AI.
India is rapidly establishing itself as a global AI powerhouse, with over 420,000 professionals engaged in AI-related roles and the industry projected to reach a staggering $17 billion by 2027. The AI Software & Services market, currently valued at around $100 billion, is expected to balloon to $300-320 billion in the same timeframe.
Conversational AI is also experiencing a boom, with the global market set to hit $13.9 billion by 2025 at a CAGR of 21.9%. The global intelligent virtual assistant market is projected to grow at a CAGR of 47.5%, reaching $47.3 billion by 2027. The chatbot and intelligent virtual assistant sector shows strong potential, with a Total Addressable Market (TAM) of $14 billion, Serviceable Available Market (SAM) of $800 million, and Serviceable Obtainable Market (SOM) of $120 million.
With this funding round, LiaPlus AI is well-positioned to capitalize on these favorable market trends and further its mission of revolutionizing customer support through AI.